LazyJobber + ServiceM8
You already run jobs in ServiceM8. The messy part is the phone: rings while you are in a loft, covered in mud, or driving between sites. LazyJobber picks up first and writes down what the customer actually said.
If you live in ServiceM8, missed calls hurt twice
Most trade owners do not lose the job because the customer vanishes overnight. They lose it because the details were fuzzy: no postcode, a garbled voicemail, or a text that reads "came home to water everywhere" with no time window.
ServiceM8 only helps when someone types the job in cleanly. LazyJobber is the bit that happens before that: calm questions, spelling back names, pinning down urgency, and logging it so your office manager or mate on the diary is not playing detective at 10pm.
A common evening without LazyJobber
You are still on site. Four rings. Voicemail kicks in.
- Caller mumbles through a postcode while a dog barks.
- You get a WhatsApp screenshot from your partner asking "is this urgent?"
- Someone scribbles notes on paper and loses them between the van seats.
None of that lands as a tidy job on your board.
A common evening with LazyJobber
The phone or WhatsApp line is answered in a few seconds. The assistant asks simple things in order: area, fault, burst pipe or slow leak, pets on site if that matters for you, and the best callback window if you truly cannot take new work until morning.
You get one clean summary plus the raw transcript in your LazyJobber dashboard. From there, your workflow takes over.
Example of what you might see in your inbox
This is illustrative: your wording is set up during onboarding.
- Name: Jade Wilson
- Postcode area: NW6
- Issue: Boiler flashing code E133, tenant can smell gas
- Asked whether gas is switched off at meter: tenant did not know (flag for you)
- Callback: anytime before 11pm tonight
Someone on your side can paste that straight into notes, or duplicate a job template in ServiceM8 and fill gaps in two minutes flat.
Where the ServiceM8 link-up sits today
We are deliberately honest here. Fully automatic "sync every field into ServiceM8 with zero clicks" is work we are still building with real customers. What you get right now is strong phone and message capture on your side, with hand-off that fits how your front office already works.
If you are an early ServiceM8 shop and want to help shape the mapping (what fields matter for gas vs roofing vs electrical), we want that conversation. It helps us build something that saves time, not another login nobody uses.
Good fit if this sounds like you
- You run two to eight vans and the owner still answers some calls personally.
- After-hours and weekend rings are not rare, but you cannot hire a night desk.
- You already trust ServiceM8 for quotes, jobs, and invoices, and you just need cleaner intake.
Not a great fit if
- You need a human to give legal advice on the phone (we take messages and flag those calls).
- You expect the AI to guess prices or promise a visit time you never approved.
Want the full channel list (WhatsApp, Instagram, Messenger, your current number)? See the integrations page. Ready to talk ServiceM8 plus your trade? Send us a message and mention how your board is laid out.
If you tell us how your ServiceM8 board is set up, we can show you exactly what arrives after a real call test.
Contact us